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How to File a Shipping Claim With FedEx or UPS

Upset with UPS? Fed up with FedEx? Here are the steps to submitting a claim and how 71lbs can help.

Claim, FedEx, UPS

Explaining Residential Surcharges for UPS and FedEx

Residential surcharges are an annoying extra expense, but there are ways to minimize their impact. Learn more about how they work and how shippers can best deal with them.

Residential, FedEx, Surcharges, UPS

Deadlines, Do’s and Don’ts to Optimize Your Holiday Shipping with UPS and FedEx

Millions of parcels will soon be on their way and carrying the reputation of your business with them. Shippers should mark these dates on their calendar to make the most of seasonal shipping.

Optimize, FedEx, Holidays, Shipping Refunds, UPS

When Is a Package “Lost,” and How Can the Shipper Find It?

Millions of packages are handled every day by FedEx and UPS and items can sometimes disappear. What constitutes a “lost” package, and what can shippers do about it?

package loss, Shipping Facts, FedEx, UPS

Shipping: Are Dollars You’re Owed Hiding in Plain Sight?

The UPS Guaranteed Refund can work in a business’s favor if they know which incidents qualify.

Shipping Refunds, UPS

The Top eCommerce Trends and Predictions in 2019

What should eCommerce organizations watch out for in 2019? Experts say it’s all about logistics and fulfilling customer expectations.

UPS, eCommerce

What Every Company Needs to Know About Shipping Refunds

Shippers are prepared to offer a refund even if they’re 60 seconds past the delivery time. Here’s what to do if you don’t have time to follow up.

FedEx, Shipping Refunds, UPS

What's with those UPS Denial Emails?


Have you received UPS denial emails in regards to your late delivery refund claim? What it means for you...

UPS, Shipping Refunds

5 Tips to Assess your Carrier's Shipping Agreement 

Our dashboard is chock full of ways to analyze your carrier's agreement and better understand your shipping. 

FedEx, Products, Carrier Agreements, UPS

3 More Ways Business Owners Can Save Money on Shipping

Our CEO, Jose Li, breaks down three fresh options to lower your FedEx & UPS shipping costs.

Shipping Costs, FedEx, UPS

Collect your Shipping Refunds with 71lbs

An increase in e-commerce sales of more than 15% since 2015 has changed how merchants handle their small package fulfillment.

FedEx, Shipping Refunds, UPS

UPS Money Back Guarantee


Unsure of what UPS guarantees as part of their time commitment? We break it down for you here.

Shipping Costs, Shipping Refunds, UPS

Shipping Waivers… FedEx first, now UPS! Really?

Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the “Big Two” are coordinating efforts now, as UPS started placing waivers on their guaranteed service refunds policy as well.

FedEx, UPS, Waivers

Persistence Pays Off

Jose Li recounts a conversation he had with an e-commerce company about how UPS's guaranteed service refunds could be saving his company a lot of money. He shows how YOU can do the same in a few easy steps.

UPS

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