User
About 71lbs

If your business ships via FedEx or UPS,

you are entitled to refunds on all late deliveries.

Backed by the guarantee delivery policies of FedEx & UPS,
71lbs identifies, files, and works your claims for:

  • ✓ Late shipments
  • ✓ Errors within your shipping invoices
  • ✓ Lost or damaged packages




     Over 5,000 customers and partners trust 71lbs to be their Shipping Advocate.



1. Sign up to create your 71lbs.com account

2. Provide your FedEx and/or UPS shipping accounts credentials, 71lbs starts monitoring!

3. Shipping refunds are credited to your
FedEx or UPS accounts

Discover all of the ways that 71lbs
can help you save time and money.



Late Delivery Refunds

Each time you ship with UPS & FedEx, their service includes a late delivery guarantee. As the shipper, if your shipment is late, even by one minute, you are entitled to a refund!

Invoice Audit Refunds

We audit for more than 65 different surcharges that may be incorrect on your invoices. 

Lost & Damaged Refunds

If your shipment is lost or damaged, we will work your claim to ensure that your claim gets paid! 

Human-Backed Automation

Automation does the initial work, the people of 71lbs do the heavy lifting! Our Customer Success & Operations Teams are here to ensure that your claims get paid. 

Shipping Insurance

71lbs offers shipping insurance that covers your merchandise & shipping costs at a 20+% savings compared to the declared value protection of the carriers and covers MORE!

Secure Data

Each day, 71lbs.com is monitored & verified by Site Lock so that your data is guaranteed 100% safe & secure. 

The 71lbs Dashboard

The 71lbs dashboard is a tool for your business that compiles shipping data and analytics in an easy-to-understand format. With these handy reports, you can now make sense of your shipping data!

  • Review your refunds and invoices
  • View/download all of your shipping to Excel
  • Track your shipping spend
  • View shipping metrics
  • Maps of your shipping trends
  • Set alerts to monitor specific activity


See What Our Customers & the media has to Say About 71lbs


Customers Love Us

Businesses love when 71lbs finds shipping refunds for their companies. Here is a sampling of the stories that have been shared with us.

Publications Love Us

If you do an internet search for "shipping refunds," you can be sure to find plenty of articles featuring 71lbs.

Media Loves Us

From Bloomberg to Forbes, the media is fired up about 71lbs. Meet our executives in the news.

We Make Sure Our customers Are 100% Satisfied With The Services We Provide Them!


The very first week we signed up, we received over $700!
My boss said, "Your our shipping hero!"
- Alex
Its really a painless way to save money. They have been excellent. We have been saving thousands of dollars per month.
- Deron
Its not worth doing this tedious work yourself. 71lbs saves time and allows you to concentrate on your business.
- Kestutis
Go with 71lbs! They will save you money! You won't regret it!
- Evan

Discover how much 71lbs can impact your bottom line.



Estimate your potential refunds in two easy steps:


Step 1: Tell us your annual shipping spend?

Your annual savings could be:

$2400

80% ground

20% overnight

* This tool is designed to provide estimates ONLY.
Actual refund potential depends upon exact shipping data.