71lbs Blog and Resources

Blog Posts

Shipping: Take Control and Capitalize on this Vital Customer Experience

Shipping: Take Control and Capitalize on this Vital Customer Experience  

The post-purchase experience has massive potential for companies to increase customer engagement, satisfaction, and loyalty while generating additional revenue

Say Anything: Q+A with Jose Li

Say Anything: Q+A w/Jose Li  

Ever wondered who makes the magic happen behind the curtain at 71lbs? We ask seven questions to our fearless leader, and the answers are...interesting.

Foreign Trade Zones Could be Your Company’s Ticket to Major Saving

Foreign Trade Zones Could be Your Company’s Ticket to Major Savings  

Tariffs on products from China can benefit US companies. A look at current taxes, imports, duties, and savings.

Shipping: Are Dollars You’re Owed Hiding in Plain Sight?

Shipping: Are Dollars You’re Owed Hiding in Plain Sight?  

Refunds are something everybody wants but most never get. The UPS Guaranteed Refund can work in a business’s favor if they know which incidents qualify.

Employing SaaS Within the Supply Chain and Why It’s So Important

Employing SaaS Within the Supply Chain and Why It's So Important  

Cloud-based Software as a Service (SaaS) supply-chain management systems are complex, but their advantages are easy to understand. 71lbs explains what SaaS can do for your business, no matter the size.

Third-Party Logistics: How the “Man in the Middle Impacts Your Business

Third-Party Logistics: How the “Man in the Middle” Impacts Your Business  

Third-party logistics (3PL) companies come in many shapes and sizes, but they all have one thing in common – how well they perform directly impacts eCommerce retailers. Here’s all you need to know about 3PL pros and cons and what you can do to minimize the latter.

How an Automated Shipping-Auditing Process Can Pay for Itself

How an Automated Shipping-Auditing Process Can Pay for Itself  

Automating your shipping-auditing process helps you claim refunds, but it also helps you increase customer satisfaction and discover valuable insights into your business.

eCommerce Logistics at Scale: The Journey of a Thousand Miles Hangs in the Balance

eCommerce Logistics at Scale: The Journey of a Thousand Miles Hangs in the Balance  

The push to a customer’s location is a crucial home stretch for parcel carriers. The last mile is be the final leg of the journey, but it’s often first on the list of logistical problems.


Shipping Surcharges

Shipping Surcharges That Erode Your Bottom Line  

Up to a third of your overall shipping expenses can be attributed to surcharges, so you need to know what they are and how to avoid them if possible.


Negotiating Shipping Contracts

Negotiating Shipping Contracts  

The best way to take control of high shipping costs is to negotiate your parcel shipping contracts. Here are a few pro tips to get you started.


Cost Of Late Delivery

Ways You Can Reduce the Cost of Shipping  

Business owners are faced with tough decisions every day and often find themselves overloaded with the minutia of growing and maintaining a company. This is why so many resign themselves to subpar shipping contracts and merely ask where to sign when those contracts come up for renewal.

Cost Of Late Delivery

Unpacking the High Cost of Late Delivery  

For consumers, late delivery means more time staring at the mailbox. For retailers and suppliers, it can mean “goodbye” to those customers and their future business. Lost profits and missed opportunities are just two of the real costs of late delivery.

SGIA 71lbs

What Every Company Needs to Know About Shipping Refunds

What you’re not aware of – and what others hope you’re too busy to find out – can cost you money. 

SGIA 71lbs

SGIA partners with 71lbs

SGIA announces partnership for late shipments refunds as well as shipping analytics via 71lbs.


What's with those UPS Denial Emails?

Have you received UPS denial emails in regards to your late delivery refund claim? Read what they mean and how to know whether further action is needed.


5 Tips to Assess your Carrier's Agreement using your 71lbs.com Dashboard

Use your dashboard to analyze your carrier's agreement and better understanding your shipping. Read our tips and terms breakdown here.


3 More Ways Business Owners Can Save Money on Shipping

Need new ways of thinking about shipping savings? Our CEO Jose has followed up with a post from 2013 with THREE MORE ways to lower your FedEx & UPS shipping costs. Don't overlook these tips!


71lbs New Dashboard Face-lift

We’ve updated our dashboard! Always be in-the-know regarding your company’s shipping habits including details such as number of shipments, specifics of charges per shipment, current discount rates per service type & more so that you can reduce your shipping costs!


Shipping Factoids South Florida

We're proud to call South Florida home and service hundreds of our neighbors, friends, and family as their shipping advocate. Our Infographic highlights shipping metrics related to FedEx & UPS refunds, international shipping, and late deliveries.


71lbs named one of "eight top startups in Fort Lauderdale"

We're proud be listed alongside so many amazing and innovative companies! Check us out at #5 in The Tech Tribune's review of "Fort Lauderdale's Top 8 startups."

Quickbooks 71lbs.com App

71lbs Now Available on Intuit QuickBooks App Store

QBO merchants, rejoice! 71lbs is now available on the Intuit Quickbook App Store. 


Collect Your Shipping Refunds with 71lbs
The e-commerce industry is changing rapidly. In turn, the shipping industry is as well. Nearly 75% of online shoppers choose expedited delivery options upon checkout. With carriers guaranteeing delivery times, the margin for error increases. See how 71lbs can help you identify exactly where your shipping dollars are invested, because as your e-commerce sales grow, your customer expectations grow!

e-commerce bytes

Ecommerce Bytes
71lbs.com is shaking up the shipping and logistics industry, acting as the Shipping Advocate for thousands of companies that want to add money to their bottomline. See how 71lbs.com is getting due refunds for many already and how you can get your piece of the pie!

Enhance Inbound Receiving

Enhancing Inbound Receiving
Jose Li explains how you can optimize your inbound receiving practice by paying attention to each step of your logistics process, and tailoring your decisions to your exact needs based on a few easily identifiable metrics.

Persistence Pays off

Persistence Pays Off
Jose Li recounts a conversation he had with an e-commerce company about how UPS's guaranteed service refunds could be saving his company a lot of money. He shows how YOU can do the same in a few easy steps.

Shipping Waivers… FedEx first, now UPS! Really?

Shipping Waivers… FedEx first, now UPS! Really?
Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the “Big Two” are coordinating efforts now, as UPS started placing waivers on their guaranteed service refunds policy as well.

Waived, Unscrupulously!

Waived, Unscrupulously!
It’s upsetting and disappointing to see a Fortune 100 corporation use unscrupulous tactics to preclude their own customers from collecting on their own policy! The guaranteed service refunds policy...