How To Make Valentine's Day Shipping a Heartfelt Victory
It’s a time for sending strong feelings but posting fragile gifts. It’s Valentine’s Day, and the heat will soon be on for shippers to get delicate parcels there in one piece.
Creating a Quality Customer Shipping Experience
Crafting the shipping experience consumers want means forward planning and thinking into their shoes.
71lbs Shipping Insights and Highlights: East Coast vs. West Coast
How do two of America’s biggest carriers shape up in some of the country’s most populated states? The answer reveals metrics driven by population, geographic location and simple financial commonsense.
The Delivery Experience and a Proactive Customer Service Approach
When it comes to the customer delivery experience, learn how taking a proactive customer service approach can mitigate problems and help you stand out as a quality customer-centric business.
Is Around-the-Clock Drone Shipping a Close Reality?
Delivering every day of the week, around the clock, is every carrier’s goal. Drones and robots are being hailed as the way to do it. How could these aerial allies affect shippers?
Do free returns policies hurt your shipping budget?
Whether it’s the holiday season or year-round, consumers are returning packages in droves. This may be free for the customer, but not for the shipper. Here’s how your shipping policy can be optimized to keep both sides happy.
Shipping Savings and Reduced Spending Guide (Short)
The ultimate shipping savings and reduced spending guide for all shippers to utilize in their quests to lower shipping costs.
Understanding The Cost of Shipping (Short)
Understanding the cost of shipping can help you allocate your budget to the most important parts of your shipping process to optimize your shipping spend..
Say Anything w/Joel Gandara
Joel Gandara of Underwear Station discusses the importance of a work-life balance, how flaws in the industry can present a golden opportunity, and lessons learned from adopting a proper work ethic from a young age.
Are FTZs Your Ticket to Duty Deferral, Exemption and Tariff Relief?
Foreign Trade Zones were designed to make American businesses competitive. Could they be a way for your company to save big?
How to Negotiate Carrier Contracts
Negotiating contract terms with the big carriers is a very important time for your business. 71lbs is the experienced ally you need to make the strongest deals.
Say Anything w/David Tivadar
David Tivadar of Quiet Curtains discusses his soundproofing curtain company and delves into the challenges of matching growth with resources and the importance of commitment to finishing a set goal.
Explaining Residential Surcharges for UPS and FedEx
Residential surcharges are an annoying extra expense, but there are ways to minimize their impact. Learn more about how they work and how shippers can best deal with them.
Deadlines, Do’s and Don’ts to Optimize Your Holiday Shipping with UPS and FedEx
Millions of parcels will soon be on their way and carrying the reputation of your business with them. Shippers should mark these dates on their calendar to make the most of seasonal shipping.
Introducing Our New Small Business Program: S.A.V.E.S.
Shipping AdVantages Equals Savings with 71lbs! Learn more about how small business owners can receive a free service fee on our Late Delivery Refunds service.
The Best Delivery Experience Depends on Top-Class Parcel Tracking
Great parcel tracking provides customers with the data they require and shippers with the means to rate parcel carriers.
Say Anything w/Paul Norrell
Paul Norrell of 1 World Globes & Maps talks about how a love of foreign films and a simple globe repair evolved into a flourishing business.
Why Weekly FTZ Entries Can Mean Huge Savings
Foreign Trade Zones were created to help America’s economy remain globally competitive. There are a lot of savings to be had if your business can create one.
The Benefits of Shipping With 71lbs Insurance
Shipping insurance is a must, but the amount offered by carrier companies can be insufficient. Learn how 71lbs can raise that number for greater peace of mind.
What to Consider When Doing Business in Multiple Currencies
Our partner, OFX, breaks down what to consider when doing business in multiple currencies.
Do Parcel Thieves Also Steal Your Business’s Shipping Refund?
Parcel theft is rampant in the U.S. Here's how the big shippers view it and how a refund can sometimes be possible.
Premium Customer Service Takes First-Class Vigilance by Your Carrier
Big retailers have made quick shipping the standard consumer expectation. Businesses who want to compete will give customers a clear way to track packages.
Say Anything w/Virgilio Llanes
One of our favorite customers in the automotive space, Virgilio Llanes of Cooling Exchange, talks about continuous improvement and the power of teamwork.
General Logistics and Last-Mile Challenges Can Benefit from Premium Tracking
ECommerce expenses are on the rise across the board. Savvy shippers know that Premium Tracking is a way to deliver increased savings too.
When Is a Package “Lost,” and How Can the Shipper Find It?
Millions of packages are handled every day by FedEx and UPS and items can sometimes disappear. What constitutes a “lost” package, and what can shippers do about it?
Is It Time to Consider an Online Freight Platform?
Freight brokers can be a helping hand to businesses, but in the demanding and data-driven landscape there may be a better option.
The Many Benefits of LTL Could Make It Perfect for Your Shipping Needs
Your business may not always need to fill up a whole delivery truck with shipping. LTL is a good option if the load weighs in on the lighter side.
Say Anything w/Kat McMillan
Our resident Senior Partner Manager shares the coolest thing about her gig and three must-haves on a desert island.
Can a “Business Closed” Excuse From FedEx Shut Down Your Shipping Refund?
Business hours may vary from company to company, but FedEx’s responsibility never changes. They need to get the package there while the customer is open, or they owe the shipper a refund.
When FedEx Is Out of Time, Their Customers are Out of Pocket
It’s one thing when FedEx can’t meet their guaranteed delivery time. It’s another when they don’t even try. Here’s how we can help.
FedEx Delays so the Shipper Pays? No Way!
Here’s what your business should consider if FedEx denies your shipping refund due to uncontrollable circumstances.
Shipping: Don’t Let FedEx Dispatch Delays Deny Your Refund
FedEx would like their customers to believe a package can be late – twice. Here’s why that excuse doesn’t cut it.
Shipping: Why Being Rejected for a Refund Isn’t the End of the Matter
Have you been told by FedEx that your package label was unreadable and had to be replaced? It sounds plausible enough, but it’s an unreasonable way to deny their customers a refund.
How Package Size and Carrier Charges Affect the Shipper You Choose
Choosing the right shipping solution for your needs takes time. Learn the key things to choosing a parcel carrier.
Understanding Your Shipping Information, Step by Step
Deciphering invoices is a headache for many companies, and what they don’t know can cost them.
Customer Service: The Importance of NPS
Knowing the Net Promoter Score can help a company gain insight on how to turn customers into an extension of marketing.
The Priceless Post-Purchase Experience
The post-purchase experience has massive potential for companies to increase customer engagement, satisfaction, and loyalty.
Say Anything w/Jose Li
What happens behind the curtain? We ask seven questions to our fearless leader, and the answers are...interesting.
Understanding Foreign Trade Zones
Tariffs on products from China can benefit US companies. A look at current taxes, imports, duties, and savings.
Shipping: Are Dollars You’re Owed Hiding in Plain Sight?
The UPS Guaranteed Refund can work in a business’s favor if they know which incidents qualify.
Employing SaaS Within the Supply Chain (+Why It’s So Important)
Cloud-based Software as a Service (SaaS) supply-chain management systems are complex, but their advantages are easy to understand.
How an Automated Shipping-Auditing Process Can Pay for Itself
Automating your shipping-auditing process helps you claim refunds, increase customer satisfaction and discover valuable insights.
Late Delivery by UPS and FedEx Entitles Your Business to Refunds
Packages aren’t the only thing that can fall through the cracks – a retailer’s rights can too.
eCommerce Logistics at Scale: The Journey of a Thousand Miles
The last mile may be the final leg of the journey, but it’s often first on a long list of logistical problems.
Shipping Surcharges That Erode Your Bottom Line
Up to a third of your overall shipping expenses can be attributed to surcharges. Know what they are and how to avoid them.
Pro Tips for Negotiating Shipping Contracts
The best way to take control of high shipping costs is to negotiate your parcel shipping contracts.
Ways You Can Reduce the Cost of Shipping
Shipping takes a big chunk of your budget, but is vital to most businesses. Learn how you can offset the ever growing expense.
Want Your Business to Go the Distance? You Need to Study Every Mile
For consumers, late delivery means more time staring at the mailbox. For retailers and suppliers, it can mean “goodbye” to those customers and their future business.
What Every Company Needs to Know About Shipping Refunds
Shippers are prepared to offer a refund even if they’re 60 seconds past the delivery time. Here’s what to do if you don’t have time to follow up.
71lbs Partners with SGIA
We're thrilled to introduce a partnership with the Specialty Graphic Imaging Association.
What's with those UPS Denial Emails?
Have you received UPS denial emails in regards to your late delivery refund claim? What it means for you...
5 Tips to Assess your Carrier's Shipping Agreement
Our dashboard is chock full of ways to analyze your carrier's agreement and better understand your shipping.
3 More Ways Business Owners Can Save Money on Shipping
Our CEO, Jose Li, breaks down three fresh options to lower your FedEx & UPS shipping costs.
71lbs New Dashboard Facelift
We’ve updated our dashboard! Get new insights into your company’s shipping habits including shipment details and more.
71lbs named one of "eight top startups in Fort Lauderdale"
We're proud be listed alongside so many innovative companies! Check us out in The Tech Tribune's review of FTL startups.
A Tale of A City: South Florida Edition
How does a shipment travel to/from South Florida? We tell the story of a package from point A to point B.
71lbs Now Available on Intuit QuickBooks Apps Store
We're live on the Quickbooks App Store! We're thrilled to be the latest addition to the Intuit Developer Platform.
Managing Shipping Costs During the Holiday Season
While merchants are compiling their own shopping lists, they are also focused on the busiest shipping season of the year.
Real-Time Shipping vs. Flat-Rate Shipping article by 3dCart
Partner 3dCart discusses the pros and cons of real-time shipping vs. flat-rate shipping, including optimizing for cost savings.
Collect your Shipping Refunds with 71lbs
An increase in e-commerce sales of more than 15% since 2015 has changed how merchants handle their small package fulfillment.
UPS Money Back Guarantee
Unsure of what UPS guarantees as part of their time commitment? We break it down for you here.
FedEx Money Back Guarantee
Understanding the fine print when it comes to FedEx's guaranteed time commitment is key to protecting your shipping costs.
How carriers use unscrupulous tactics to preclude their own customers from collecting on their own policy.
Persistence Pays Off
Jose Li recounts a conversation he had with an e-commerce company about how UPS's guaranteed service refunds could be saving his company a lot of money. He shows how YOU can do the same in a few easy steps.
Enhancing Inbound Receiving
Jose Li explains how you can optimize your inbound receiving practice by paying attention to each step of your logistics process, and tailoring your decisions to your exact needs based on a few easily identifiable metrics.