Frequently Asked Questions

Sign Up FAQs:

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What is your service fee?
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Will this affect my carrier relationship in any way?
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Do we need to sign a long-term contract?
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When will I see refunds on my account?
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When should I see my shipping analytics?

Refunds FAQs:

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How does 71lbs notify me when I receive a refund?
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What do I need to do to collect my refunds?
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So are you notifying me of the full refund we received, or the amount after 71lbs took its portion?
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How can I verify we received these refunds on our shipping account?

Billing & Invoicing FAQs:

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Why am I receiving an invoice?
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So you have not taken your percentage fee yet?
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How can I pay 71lbs?
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How do I save a credit card on file with 71lbs?
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What forms of payment do you accept?
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What address should I mail a check to?