Multiple Carriers, One Source of Truth
With a small 14-day window to dispute a chargeback notification, most companies either opt to not fight the incorrect charge or miss the deadline altogether. Our simplified system makes it easy to search shipments and PODs for your FedEx or UPS packages within seconds.
Each listed shipment includes all of the details you need to successfully fight your “Visa Code 30” or “Merchandise Not Received” chargeback claim: Tracking #, service type, delivery information, and signature (when applicable).
Less paperwork, less fuss. Our claims process is quick and easy, and—as with all 71lbs services—your claims process is fully supported by a team of Shipping Advocates.
Frequently Asked Questions
What is your service fee?
Our service is based on your shipping volume, but all fees are contingency-based. We have no sign-up fees and no monthly fees. If you are a high volume shipper, feel free to contact us for a customized program.
Will this affect my carrier relationship in any way?
No, the agreement made to you by FedEx and UPS includes an on-time delivery guarantee. If this is not met, they promise to refund your shipping costs. You are not receiving any extra benefits. This is part of their commitment to you for using their services.
Do we need to sign a long-term contract?
Absolutely not. There is no long-term obligation. We work on a month-to-month basis. If you are not happy with our services, you can cancel anytime.
When will I see refunds on my account?
If we find late shipments you should see those refunds within the first 2-4 weeks of your account being activated.