Shipping Discounts Program 

"You are our best customer.
I was able to get you a 48% discount on zone 14 under 2 pounds.
No one has discounts that high!" 

Shipping Discounts

That's what a customer typically hears & remembers from a conversation between a carrier rep & themselves. 

When your carrier's rep discusses pricing with you, typically dozens if not hundreds of discounts are thrown at you like complements and they hope that you hear a couple of the higher discount amounts, pleased, and move on with your day. 

The conversation between the carrier's rep and you should really have a lot more context: 'How many times do we ship a zone 14 package? 

They do not want to deep dive into a formal conversation where you truly                                                                                                                                       have an opportunity to figure out that those large discount numbers that                                                                                                                                         they were throwing at you don't mean a whole lot to your bottom line.  

                                                                                                                                  Typical answer: Very little. Do all  customers understand what a Zone 14                                                                                                                                        shipment is? Some; most, Probably not.

The real answer: 
It's a shipment between Miami and Hawaii. How many times does customer ship
Miami and Hawaii? Twice in the last 3 years! Should the customer really
care to be
quoted a discount that happens very rarely? 

The correct answer is no. 
The practical answer is it happens often.                                                                 

Here is what a typical matrix looks like:

It would be great if it was just this ‘simple’. The problem is that there are typically
14 more pages of discounts, and matrixes, and conditions.
And let’s not even get started with surcharges. 
The above is an example of the 2nd biggest pain point I experienced, both as a
and also sitting on the other side of the table, running FedEx’s Retail &
eCommerce practice 
and working with thousands of companies of all sizes:  small,
medium, and large.

They all needed help understanding their shipping costs! 
 What if a customer could easily understand their discounts, by having just 3 simple
and flat discounts? One flat discount for express shipments, one flat discount for all 
ground shipments, and one flat discount for all their international shipments?

Your 14-page matrix of discounts could be easily simplified to this:

  NOTE: below discounts are for illustrative purposes only.
(I would put reasonable discount rates that ARE possible - I don't know what they are) 

Here at 71lbs, we are passionate about giving our customers the best tools 
to help them save money on shipping. We strive to be their Shipping Rights
We believe our Shipping Discounts program is one step closer to helping
us achieve 
our vision to democratize shipping and logistics for small and medium
sized companies.