QBefore working with 71lbs, did you know about the FedEx & UPS money-back- guarantee policy? If so, did you have a process in place to collect these refunds?

AWe did not know about a money-back-guarantee policy with FedEx and UPS. When we discovered 71lbs we immediately signed up and started to see how much money we were saving.

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QWhy did you specifically select 71lbs?

AWe selected 71lbs because of the simplicity of the signup process, great customer service and communication, and the simple dashboard. Using 71lbs also alleviated the headache of contacting the shipping companies ourselves.

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QCan you describe your first reaction when you receive our weekly refund notification emails?

A We were ecstatic to see that we were refunded money for shipments that, unbeknownst to us, were refundable.

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QIf a potential client was on the fence about whether to work with 71lbs or not, what would you say to them? 

AGo with 71lbs! They will save you money! You won’t regret it!

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