QBefore working with 71lbs, did you know about the FedEx & UPS money-back- guarantee policy? If so, did you have a process in place to collect these refunds?

AYes, we did know about the money-back guarantee and not just for late packages but for improper residential delivery fees as well. We used to do it ourselves. 

QCan you describe your first reaction when you receive our weekly refund notification emails?

A It was useful and warming to see that 71lbs is getting our money back from Fedex. 

QIf a potential client was on the fence about whether to work with 71lbs or not, what would you say to them? 

AIt is not worth doing this tedious work yourself. 71lbs saves time and allows you to concentrate on your business.