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How to File a Shipping Claim With FedEx or UPS

Upset with UPS? Fed up with FedEx? Here are the steps to submitting a claim and how 71lbs can help.

Claim, FedEx, UPS

Explaining Residential Surcharges for UPS and FedEx

Residential surcharges are an annoying extra expense, but there are ways to minimize their impact. Learn more about how they work and how shippers can best deal with them.

Residential, FedEx, Surcharges, UPS

Deadlines, Do’s and Don’ts to Optimize Your Holiday Shipping with UPS and FedEx

Millions of parcels will soon be on their way and carrying the reputation of your business with them. Shippers should mark these dates on their calendar to make the most of seasonal shipping.

Optimize, FedEx, Holidays, Shipping Refunds, UPS

When Is a Package “Lost,” and How Can the Shipper Find It?

Millions of packages are handled every day by FedEx and UPS and items can sometimes disappear. What constitutes a “lost” package, and what can shippers do about it?

package loss, Shipping Facts, FedEx, UPS

Can a “Business Closed” Excuse From FedEx Shut Down Your Shipping Refund?

Business hours may vary from company to company, but FedEx’s responsibility never changes. They need to get the package there while the customer is open, or they owe the shipper a refund.

FedEx, Shipping Costs, Shipping Refunds

When FedEx Is Out of Time, Their Customers are Out of Pocket

It’s one thing when FedEx can’t meet their guaranteed delivery time. It’s another when they don’t even try. Here’s how we can help.

FedEx, Shipping Costs, Shipping Refunds

FedEx Delays so the Shipper Pays? No Way!

Here’s what your business should consider if FedEx denies your shipping refund due to uncontrollable circumstances.

FedEx, Shipping Costs, Shipping Refunds

Shipping: Don’t Let FedEx Dispatch Delays Deny Your Refund

FedEx would like their customers to believe a package can be late – twice. Here’s why that excuse doesn’t cut it.

FedEx, Shipping Costs, Shipping Refunds

Shipping: Why Being Rejected for a Refund Isn’t the End of the Matter

Have you been told by FedEx that your package label was unreadable and had to be replaced? It sounds plausible enough, but it’s an unreasonable way to deny their customers a refund.

FedEx, Shipping, Shipping Refunds

Late Delivery by UPS and FedEx Entitles Your Business to Refunds

Packages aren’t the only thing that can fall through the cracks – a retailer’s rights can too.

Contract Negotiations, Carrier Agreements, FedEx

What Every Company Needs to Know About Shipping Refunds

Shippers are prepared to offer a refund even if they’re 60 seconds past the delivery time. Here’s what to do if you don’t have time to follow up.

FedEx, Shipping Refunds, UPS

5 Tips to Assess your Carrier's Shipping Agreement 

Our dashboard is chock full of ways to analyze your carrier's agreement and better understand your shipping. 

FedEx, Products, Carrier Agreements, UPS

3 More Ways Business Owners Can Save Money on Shipping

Our CEO, Jose Li, breaks down three fresh options to lower your FedEx & UPS shipping costs.

Shipping Costs, FedEx, UPS

Collect your Shipping Refunds with 71lbs

An increase in e-commerce sales of more than 15% since 2015 has changed how merchants handle their small package fulfillment.

FedEx, Shipping Refunds, UPS

FedEx Money Back Guarantee


Understanding the fine print when it comes to FedEx's guaranteed time commitment is key to protecting your shipping costs.

FedEx, Shipping Costs, Shipping Refunds

Shipping Waivers… FedEx first, now UPS! Really?

Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the “Big Two” are coordinating efforts now, as UPS started placing waivers on their guaranteed service refunds policy as well.

FedEx, UPS, Waivers

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